FAQs
How can customers track their orders?
Customers can track their orders by checking their email. A tracking number while be sent via email that they can use to monitor the progress of their shipment.
If the order is canceled after confirmation, what measures will you take to inform the customer?
In case of order cancellation after confirmation, we will promptly notify the customer via email. The email will provide details about the cancellation and any necessary refund or alternative arrangements.
Can a customer change the delivery address after shipment?
No, changing the delivery address is impossible once an order has been shipped. It is important for customers to provide the correct delivery address during the ordering process to ensure successful delivery.
What if I didn't receive a tracking number for my order?
If you haven't received a tracking number for your order, please check your email, including the spam or junk folder, as the tracking number email might have been filtered there. If you still can't find it, please contact our customer support, and we will assist you by providing the necessary tracking information.
How long does it typically take for customers to receive their tracking number?
Customers will usually receive their tracking number via email once their order has been processed and shipped. The specific time frame may vary depending on factors such as the shipping method and order processing time. If you have not received your tracking number within 72 hours, please contact our customer support for assistance.
Can I track multiple orders with the same tracking number?
No, each order will have its own unique tracking number. If you have multiple orders, you will receive separate tracking numbers for each order. This allows you to track and monitor the progress of each individual shipment.
Do you offer repair services for damaged items?
No, we do not offer repair services for damaged items unless the damage occurred during shipping. In such cases, please contact our customer support for further assistance.
Should the customer send damaged items to the repair center, or will your team provide pick-and-drop service?
No, we do not have a repair center or provide pick-and-drop services for damaged items. Please contact our customer support for guidance on proceeding with a damaged item.
Can customers purchase replacement parts separately?
No, we do not offer the option to purchase replacement parts separately. If you have any concerns or inquiries please contact our customer support for assistance.
How should customers track the status of their repairing item?
As we do not offer repair services, there is no specific process for customers to track the status of repairing items. If you have any concerns or inquiries about a damaged item, please contact our customer support for assistance.
What should I do if my item is damaged during shipping?
If your item is damaged during shipping, please contact our customer support immediately with photo evidence of the damage and will assist you in resolving the issue, which may involve filing a claim with the shipping carrier or providing a replacement.
What if I have more questions or need further assistance regarding damaged items or repairs?
Please contact our customer support team if you have any additional questions or require further assistance regarding damaged items or repairs. We are here to help and will provide the necessary guidance and support to address your concerns.
Do you cover warranty service?
We offer a 30-day return policy. If there is a defect due to shipping, we will cover the return postage. However, the customer is responsible for the return postage for other reasons, such as preference or incorrect size.
How does the warranty process work?
If the customer decides they do not like the item or it is the incorrect size, they can return it at their own expense. Once we receive the item, they will be refunded the purchase amount.
If the customer receives the incorrect item, they can contact us, and we will cover the shipping cost for the item to be returned. Once the incorrect item is received, we will send the correct item at no additional cost.
If the item is damaged during shipping, the customer can provide photo proof of the damage, and we will send a replacement item at no additional cost. If the replacement item is unavailable in stock, the customer will be refunded the entire amount.
How do I initiate a return or warranty claim?
To initiate a return or warranty claim, please contact our customer support with your order details and the reason for the return or claim. We will provide further instructions and assistance to ensure a smooth process.
How long does it take to receive a refund or replacement?
Once we receive the returned item or the photo proof of the damage, we will process the refund or send a replacement as quickly as possible. Refunds typically take a few business days to reflect in your account, while replacements are shipped out promptly. We strive to provide timely resolutions to ensure customer satisfaction.